Customer Service Executive

Basic Information
Company Trading Company
job-category Secretarial / Front Office / Data Entry
Job Level Mid -Level
No. of Vacancy/s 1
Employment Type Full Time
Job Location Kathmandu
Offered Salary 25k
Tags
Apply Before(Deadline) June 8, 2020 12:00 am
Job Specification
Education Level
Experience Required
Other Specification

 

  • Mininmum bachelor’s degree
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing the product inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Applying process

Interested candidates are requested to send their CV to info@r2rjob.com . Please specify the position applied for in the subject line in the email.

Apply Now

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